Positive Client Relationships

Building Strong Client Relationships

Why?

Everywhere we go, we hear more and more organisations emphasising the importance of building client relationships internal AND external, and of course they are absolutely right. But it doesn’t just happen overnight, building relationships takes
hard work, preparation, understanding where they are coming from and a hefty dose of curiosity and this is what this course is all about, to ensure that participants

  •  Understand their client’s business, its challenges and opportunities.
     Increase the quality and quantity of the information received from the client.
     Using that information solutions are tailored to identified needs
     Gain greater confidence to win more business

What?

  • Information IN – What do you need to know about your client?
  • People buy from people they respect, so how can you increase flexibility in your communication style
  • Having a conversation as business equals, increasing business acumen
  • The art of asking questions and more importantly actually listening to the answers
  • Encouraging curiosity, if you aren’t interested in them, why should they be interested in your solution?
  • Information OUT – How do you position your solutions?
  • How do you deliver that information?
  • How will you differentiate your ideas from others?
  • Handling pushback and objections
  • Asking for the business
  • Organisation and Following up, doing what you said you would do.

How?

  • One or Two day course for maximum of 15 participants

Building Strategic Business Relationships

Why?

Strategic relationships are vital to the success of any business. Being seen as a strategic consultant to your clients takes hard work, preparation in order to:

  • Understand your client’s business, its challenges and opportunities.
  • Increase the quality and quantity of the information received from the client.
  • Using that information solutions are tailored to identified needs
  • Gain greater confidence to win more business

With the long term goal of developing business acumen to better understand clients needs and to create more opportunities for profitable business

What?

By attending this 2 day programme, participants will:

  • Have a deeper understanding of client’s business and concerns
  • Increase the quality and quantity of information received from the client
  • Have a consistent framework for approaching relationships
  • Increase the credibility and value of the solution offered
  • Have increased confidence to work effectively with clients
  • Have greater self -awareness of their own communication style and ability to be flexible in approach
  • Improved ability to influence others and understand conflict situations

How?

  • Two day progrmame for maximum of 12 particpants

Powerful Presentations

Why?

Have you ever felt your eyes glazing over, tried to stifle yawns as you sit through yet another death by PowerPoint?
TurQuoise Presentations comes to the rescue. Making your presentation STAND OUT from the crowd!

  • Crafting & delivering compelling messages – Defining the X factor
  • Understanding how we are all different and what we are looking for in a presentation
  • Organising your presentation
  • Delivery Tips
  • Handling audience involvement
  • Getting your recommendations adopted, your objectives met and your ideas implemented

What?

  • Creating a Compelling Message:
  • Analysis of audience to better understand their needs, appropriate style and approach to use
  • Preparation of key messages that are clear and easily understood and reflect benefit to audience
  • Putting together the presentation:
  • Generating ideas for content
  • Organisation of information and structuring for maximum impact
  • The Art of Story Telling with Passion
  • Delivery:
  • Most effective use of voice, pitch, timbre, pace, eye contact, etc to maximise impact of presentation
  • Use of physiology in impacting voice, tone and language of delivery
  • How to handle Q&A sessions

How?

  • One or Two day course with maximum12 participants, who will come prepared to deliver a 5 minute presentation

Advanced Story Telling Skills

Why?

This one-day course is for people who have considerable experience as presenters, and may well have been presenting for many years and for those who would like to ‘freshen up’ their presenting style.
Dynamic Style – Learn the key strategies and techniques that will increase your natural influence, giving you a professional impact. This includes advanced body language, voice coaching and interaction skills to keep people engaged.  Discover how the very best actors, public speakers and politicians command an audience’s attention.
Compelling Content – Learn to script everything you say with a compelling and simple story-telling structure.
This includes strategies for objection handling to structure your response constructively and successfully, winning around the most difficult audience members.

What?

  • Creating key messages with finesse
  • Develop and refresh current skills
  • Move to a higher level of presenting
  • Developing Story Telling Skills to engage and influence the audience
  • Adapting to different levels of understanding
  • Presenting confidently to large or small groups
  • Using more creative approaches to presenting
  • Refreshing old material
  • Increased confidence in the presenting arena
  • Handling awkward situations & Thinking on your feet
  • How?
    A one day course for maximum 6 participants